Frequently asked questions
Before you contact us, please check to see if the answer to your question is listed here. If not, please write or call us.
Q. What is the cost of the PSA program?
A. Fees start at $30.00 per medication per month.
Q. What is the cost per medication?
A. Fees start at $30.00 per medication per month. However, there are a few manufacturers that will allow you to pick up your medications at any local pharmacy for a small co-pay.
Q. After the client enrolls is there an additional charge to add medications?
A. No. The client needs to call PSA to notify them of the new prescription and PSA will do the rest.
Q. Does PSA have a refund policy?
A. Yes. A client may cancel their agreement with PSA and receive a full refund by returning UNUSED, ALL paperwork received from PSA along with a written request within 30 days. After 30 days, PSA will guarantee a full refund, upon written request, to any applicant who receives no medication and is determined to be ineligible for assistance by ALL manufacturers. Refund requests due to ineligibility must be made within 120 days of the date of this application, accompanied by a copy of each manufacturers’ letter denying assistance. No refund will be given unless PSA is provided a copy of each manufacturer’s denial letter. Either party may cancel the agreement by giving ten (10) days written notice.
Q. Are these name brand or generic drugs?
A. Only name brand drugs are dispensed under any Patient Assistance Program. If the client is taking a generic medication, we will ask his/her physician to prescribe the name brand.
Q. Are these Canadian drugs?
A. NO! All medications come directly from the pharmaceutical company that manufacturers them.
Q. Are all drugs covered?
A. No. We currently have over 2,500 medications on our covered drug list.
Q. Is Insulin for diabetics covered?
A. Yes. However, this is one of the medications that require a co-pay. The client, once approved, can pick up the Insulin at any pharmacy for a $12 co-pay.
Q. How does the client enroll in the PSA program?
A. Client must fill out a PSA enrollment form. The form is available for download from this website or may be done through the mail or over the phone.
Q. How long does it take to get my medications?
A. It can take anywhere from two to eight weeks from the time we receive the completed paperwork until the time of the first shipment. However, there are some medications that PSA will issue the client a coupon, upon receipt of a completed application, that can be redeemed at any local pharmacy for up to a 60 day supply of that medication for a fee of $5.
Q. Does PSA dispense medications?
A. No. Medications are dispensed by each individual pharmaceutical company directly to the client.
Q. How are the medications delivered?
A. Most medications are delivered in 90 day quantities. Medications are delivered to either the patient’s home, physician’s office or, in some cases may be picked up at a local pharmacy. THE PHARMACEUTICAL COMPANY DECIDES WHERE THE MEDICATIONS WILL BE DELIVERED and NOT PSA, THE AGENT or THE CLENT.
Q. How do I get refills on my medications?
A. Each pharmaceutical company has its own procedures for refills. With some companies, PSA is able to get refills over the telephone, some require a form signed by the client, some medications, such as narcotics, require a new prescription every 90 days. Whatever the refill process is, PSA will notify the client in sufficient time to receive the refills in a timely manner.
Q. How does a client contact PSA?
A. PSA is open from 8:30 a.m.– 5:00 p.m., Monday through Friday. Please feel free to call us toll free at 866-804-0565. Complete contact information is available on this website.